Refund Policy

Last updated: August 19, 2026

At Liorra Threads, we want you to be completely satisfied with your purchase. If you are not satisfied, we're here to help.

1. Returns

You have 14 days from the date you received your item to request a return. To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with all tags attached.

2. Non-Returnable Items

The following items cannot be returned:

• Sale or discounted items
• Items that have been worn, washed, or altered
• Items without original tags or packaging
• Gift cards

3. Refunds

Once we receive your returned item and inspect it, we will notify you of the status of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7–10 business days.

4. Exchanges

If you need to exchange an item for a different size or color, please contact us first. Exchanges are subject to product availability.

5. Damaged or Defective Items

If you received a damaged or defective item, please contact us immediately with photos of the item and packaging. We will arrange a replacement or full refund at no additional cost to you.

6. Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is defective or we made an error with your order. Original shipping charges are non-refundable.

7. How to Initiate a Return

To start a return, please contact us with your order number and reason for return. We will provide you with instructions on how and where to send your package.

8. Contact Us

If you have any questions about our Refund Policy, please contact us through our website or store email.